Privacy FAQs
Policy scope
Eq9 privacy policy: what it covers
This Eq9 privacy policy explains how the casino may handle personal information when you register, use account services or contact support. The available information does not provide a complete account of data collection, use, storage, sharing or retention.
Updated: 14 October 2026.
Data handling
Information that may be involved
| Activity | Information that may be involved | How it may be handled |
|---|---|---|
| Creating an account | Registration details such as your full name, mobile number, email address, username and password may be requested. | The available information does not explain how these details are stored or retained. Check Eq9’s current privacy terms. |
| Identity checks | Your search text and chosen theme filters. | Requirements can vary. Ask Eq9 which information is needed and how to submit it securely. |
| Address verification | A proof of address, such as a utility bill or bank statement, may be requested. | The available information does not state how long documents are kept or where they are stored. |
| Withdrawal requests | Account and payment details may be relevant when you request a withdrawal. | The available information does not provide a full account of how this information is processed or shared. |
| Contacting support | 24/7 | Eq9 lists 24/7 support. Avoid sending sensitive details unless the official site confirms the channel is authorised. |
The available information does not describe every data category Eq9 collects or its full handling practices. Check the current privacy terms before sharing account details or identity documents.
Use of information
How information may be used
- To provide and manage casino account services.
- To verify identity, age or account details when required.
- To handle requests such as withdrawals and support enquiries.
- To communicate with you about your account or service requests.
The available information does not set out a complete list of uses or explain whether data is shared with service providers or other organisations.
Cookies and storage
Cookies, device data and browser settings
The available information does not explain whether Eq9 uses cookies or similar technologies. Review the current site privacy and cookie information, along with your browser settings, to understand your options.
Your browser may also retain history or cached information under your own settings. Check Eq9’s current cookie information for site-specific details. Cookie information and your browser controls for more.
Storage and security
How information is stored and protected
The available information does not specify storage locations, encryption practices or other technical safeguards. Check the current privacy terms or ask Eq9 support for details before submitting sensitive information.
Retention periods and server logging practices are not stated in the available information. Do not assume a particular storage duration or security measure.
Sharing information
Sharing and service providers
The available information does not confirm whether Eq9 shares personal information with payment partners, service providers or other organisations.
Check the current privacy terms for details on any sharing and its purpose. Ask Eq9 before providing information if you are unsure who may receive it.
Protect your account
Account security and sensitive details
Share personal information with care
Verification may require a government-issued ID, such as a passport or driver’s licence, and proof of address. Confirm what is needed and use a submission method shown on Eq9’s official site.
- Keep your password and one-time codes private.
- Use only contact channels listed on Eq9’s official site.
- Check what a document or screenshot reveals before sending it.
- Sign out when using a shared device and keep it secure.
Retention
How long information may be kept
| Information type | What is known about retention |
|---|---|
| Account and verification details | The available information does not state a retention period. Check the current privacy terms or ask Eq9. |
| Support enquiries | 24/7 |
| Identity documents | The available information does not state how long submitted documents are kept. |
| Technical and browser data | Collection and retention details are not stated in the available information. |
Ask Eq9 for current retention details before submitting personal information.
Your choices
Eq9 privacy options and enquiries
You can review the current privacy terms and contact Eq9 to ask how to access, correct or request deletion of your information. The available information does not confirm the process, response times or any limits that may apply.
Australian players can also consult information from the Office of the Australian Information Commissioner about privacy rights and complaint options. For details about records held by Eq9, contact the operator using a channel on its official site.
More from Eq9
Related information
Eq9 privacy policy: your information and choices
What the Eq9 privacy policy means for Australian players
The Eq9 privacy policy is the place to check how personal information may be handled when you use the casino. The available information does not set out a complete privacy notice, so review the current terms on Eq9’s website or ask support before sharing sensitive details.
EQ9AU is the operator name provided. Account verification may involve email confirmation or identity checks, but the available information does not describe every data category collected, each purpose, or how long records are kept.
Eq9 data protection: details you may be asked for
When registering or using account services, you may be asked for personal details to manage access or verify identity. Verification may involve a government-issued ID, such as a passport or driver’s licence, and proof of address, such as a utility bill or bank statement. These documents may not be required from every player.
Email confirmation, age checks and SMS or one-time password verification may also be required. Eq9’s stated minimum age is 18. The available information does not specify whether device or browsing data is collected.
- Before sending documents, ask what is required, why it is needed and how to submit it securely.
- Provide accurate account details and make sure your full name matches your bank account where required.
- Use a submission channel listed on Eq9’s official site for sensitive information.
How Eq9 may use and share information
Account and verification information may be used to provide account services, confirm eligibility or process requests. The available information does not provide a detailed list of data uses or confirm whether information is shared with service providers, payment partners or other organisations.
Storage locations, security safeguards and retention periods are not stated in the available information. For current details, read the privacy terms on Eq9’s website or contact support before opening an account.
Your Eq9 privacy choices and account security
Players in Australia can ask how to access, correct or request deletion of personal information, and how to raise a privacy concern. The available information does not confirm Eq9’s process, response times or any limits, so request those details directly.
Keep passwords and verification codes private, and sign out on shared devices. Eq9 lists 24/7 support through channels including live chat and email; use a contact method shown on the official site for privacy or account security enquiries.
Cookies and your browser controls
The available information does not explain whether Eq9 uses cookies or similar technologies, or how to change related settings. Check the site’s current cookie information, if available, and your browser controls.
Privacy terms can change, so read the current notice on Eq9’s website. Check that it explains who handles your information, how to raise a concern and how to contact the operator. If anything is unclear, ask before sharing sensitive data.
